02 · Terms of ServiceTerms of Service1. Acceptance
By engaging
CRAVE STUDIO Ltd ("we", "us") for services, you ("Client") agree to these Terms together with any Statement of Work signed between the parties. In case of conflict, the Statement of Work prevails.
2. Services
We provide creative production, paid media, SEO and related performance marketing services for legally operating businesses in the 18+ industry. Specific scope, deliverables, timelines and fees are defined in the applicable Statement of Work.
No guarantee of outcomes. Performance metrics depend on offer, geo, traffic source, platform policy and other factors outside our control. We commit to a defined process and quality standard, not to specific commercial results.
3. Client warranties
The Client represents and warrants that:
- The Client operates lawfully under the laws of every jurisdiction in which it does business.
- All models, performers and individuals depicted in materials supplied by the Client are 18 years or older and have provided valid consent (model release / 2257 documentation where applicable in the US).
- The Client holds all rights, licences and permissions needed for the assets and brand it provides.
- The Client will comply with platform policies and applicable advertising law in the markets where deliverables are deployed.
The Client indemnifies us against claims arising from breach of these warranties.
4. Our deliverables and IP
Upon full payment, we assign to the Client the rights necessary to use the final approved deliverables for the agreed purpose. We retain the right to use anonymised, aggregated case data and non-proprietary process artefacts (workflows, prompt templates, internal benchmarks) for internal R&D and marketing of our own services.
AI-generated assets. Where deliverables include AI-generated content, such content is labelled per
EU AI Act transparency obligations and is supplied with documentation of the model used. AI personas are synthetic; we do not generate the likeness of identifiable real persons.
5. Fees and payment
Fees, currency, milestones and payment terms are set out in the Statement of Work. Default terms: 50% on signature, 50% on delivery, net 7 days. Late payment may attract statutory interest.
6. Confidentiality
Each party will protect the other's confidential information with the same care it applies to its own, and will not disclose it except to personnel or advisors bound by equivalent confidentiality obligations, or as required by law.
7. Limitation of liability
To the maximum extent permitted by applicable law, our aggregate liability for any claim arising under or in connection with these Terms is capped at the fees paid by the Client in the
12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special or punitive damages, or for loss of profit, revenue, goodwill, data, or business opportunity.
Nothing in these Terms excludes liability that cannot be excluded by law (e.g. gross negligence, wilful misconduct, fraud).
8. Termination
Either party may terminate for material breach not remedied within 14 days of written notice. We may suspend or terminate services if the Client breaches its compliance warranties, falls behind on payment, or instructs us to produce content that we believe violates applicable law or platform policy.
9. Governing law & disputes
These Terms are governed by the laws of
[Governing law jurisdiction]. Any dispute will be subject to the exclusive jurisdiction of the courts of
[Forum], unless the parties agree in writing to arbitration.
10. Miscellaneous
If any provision is held invalid, the remaining provisions remain in force. These Terms together with the applicable Statement of Work form the entire agreement and supersede prior discussions. Notices must be given in writing to the address or email on file.